Welcome to the Advanced Oral Implants Ltd (Alban City Dental & Surgical Centre) privacy policy.

Alban City Dental & Surgical Centre respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format, so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. Important information and who we are
1.2 Purpose of this privacy notice
1.3 Controller
1.4 Contact details
1.5 Changes to the privacy notice and your duty to inform us of changes
1.6 Third-party links
2. The data we collect about you
2.2 If you fail to provide personal data
3. How is your personal data collected?
4. How we use your personal data
4.2 Purposes for which we will use your personal data
4.3 Marketing
4.4 Promotional offers from us
4.5 Third-party marketing
4.6 Opting out
4.7 Cookies
4.8 Change of purpose
5. Disclosures of your personal data
6. International transfers
7. Data security
8. Data retention
8.2 How long will you use my personal data for?
9. Your legal rights
9.2 No fee usually required
9.3 What we may need from you
9.4 Time limit to respond
10. Glossary
10.2 Lawful basis
10.3 Third parties
11. Your legal rights
12. Cookies notice

1. Important information and who we are

1.2 Purpose of this privacy notice

This privacy notice aims to give you information on how Alban City Dental & Surgical Centre collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or request information on our services.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

1.3 Controller

Alban City Dental & Surgical Centre: is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us” or “our” in this privacy notice).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

1.4 Contact details

Our full details are:

Full name of legal entity: Advanced Oral Implants Ltd

Email address: contact@albancitydental.com

Postal address: 4 Ivory Close, St Albans, Hertfordshire, AL4 0GU

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

1.5 Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 11/4/2023

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1.6 Third-party links

The Alban City Dental & Surgical Centre website www.albancitydental.com may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity data includes first name, last name, username or similar identifier, title and job title.
Contact data includes postal address, email address and telephone numbers.
Technical data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
Profile data includes your interests, preferences, feedback and survey responses.
Usage data includes information about how you use our website, products and services.
Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

2.2 If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– apply for services;
– subscribe to our service or publications;
– request marketing to be sent to you; or
– give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our cookies notice.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
– Technical data from the following parties:
a. analytics providers such as Google based outside the EU; and
b. advertising networks and events based inside the EU.
– Identity and contact data from data brokers or aggregators such as event managers and marketing lead providers based inside the EU.
– Identity and contact data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email, text message or postage. You have the right to withdraw consent to marketing at any time by contacting us at contact@albancitydental.com.

4.2 Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at contact@albancitydental.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Technical	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business)

4.3 Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

4.4 Promotional offers from us

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or if you provided us with your details when you subscribe for news and updates, in each case, you have not opted out of receiving that marketing.

4.5 Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside of Alban City Dental & Surgical Centre for marketing purposes.

4.6 Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at contact@albancitydental.com.

4.7 Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please see cookies notice.

4.8 Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at contact@albancitydental.com.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the glossary section, this includes:

Internal third parties;
External third parties; or
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
Where we use providers based in the United States of America, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the United States of America. For further details, see European Commission: EU-US Privacy Shield.

Please contact us at contact@albancitydental.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

8.2 How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on Your legal rights below to find out more about these rights:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at contact@albancitydental.com.

9.2 No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

9.3 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9.4 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

10.2 Lawful basis

Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us at contact@albancitydental.com.

Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

10.3 Third parties

Internal third parties

Other companies in the business acting as joint controllers or processors, who are based in the EU and provide IT and system administration services and leadership reporting.

External third parties

Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

11. Your legal rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

12. Cookies notice

This Cookies notice applies to our website www.albancitydental.com, all branded pages on third party platforms and applications accessed or used through such websites or third-party platforms (the “Sites”), which are operated by or on behalf of Alban City Dental & Surgical Centre (“we”, “us”, “our”).

BY USING OUR SITES, YOU ARE CONSENTING TO OUR USE OF COOKIES IN ACCORDANCE WITH THIS COOKIES NOTICE.

What is a cookie? A cookie is a small text file stored by your web browser on your computer or mobile device. Some cookies are essential for the Sites to work and help us provide you with relevant information. They also allow us to recognise your computer (but not specifically who is using it) when you access our Sites and to improve the usability and performance of our Sites.

What do we use cookies for? We use cookies to compile anonymous, aggregated statistics that allow us to understand how people use our sites and to help us improve their structure and content. We cannot identify you personally from this information.

Cookie Name/Title

Purpose

Google Analytics (__utma,
__utmb, __utmc, __utmz)

Google set a number of cookies on pages which include a Google Map. These cookies measure the number and behaviour of Google Maps users.

Google Maps (SID, SAPISID, APISID, SSID, HSID, NID, PREF)

These cookies are used to collect information about how visitors use our Sites. The information includes the time of the current visit, whether you have been to the Site before and what website referred you here. We use this information to estimate our audience size and usage pattern, so that we can improve our Sites by understanding how people use them.

Click here for further information from Google on Google Analytics and your privacy.

Turning off and deleting cookies. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If you select this setting you may be unable to access certain parts of our sites. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access our sites. If you use different devices to view and access our sites (for example, your computer, smart phone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.
If you disable the cookies that we use this may impact your experience while on the sites.

Changes to this notice. We may revise this cookies notice from time to time. Any changes we may make to our cookies notice in the future will be posted on this page.

Contact us. Questions, comments and requests regarding this cookies notice are welcomed. Please contact us at contact@albancitydental.com.

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Testimonials

First class service.I wanted to have implants done and was referred to another branch of my own practice. However, I had two consultations and was waiting for the dentist to get back to me with additional information. This was not forthcoming so after my brother recommended Dr Prakash I made an appointment. From start to finish everything was professional. He explained the whole process and I felt comfortable to go ahead with treatment. I won't say it wasn't painful because the injections were beyond painful. I was given dentures and they fit beautifully better than what I had before. When the implants were fitted I felt like a new woman. Thanks Dr Prakash. I was asked if I wanted to opt for the more expensive teeth which I agreed to. However, when I went for the fitting he informed me that I had the cheaper option as the teeth were not joined together. I wouldn't have been any the wiser. Thanks Dr Prakash. You made an experience I was dreading so much more bearable. I would definitely recommend him. Personable, friendly and warm and that's what you want from a dentist.

Karen Anderson

19:51 21 Mar 23

My experience at Dr Prakash's surgery was wonderful from the beginning through to the end of my treatment.My first visit for consultation was great, all my fears and concerns were soon disappeared. The explanation and advise given for the procedures and treatment to come were clearly delivered.After the first stage of my treatment was done, the doctor made several follow up calls to check on how I was feeling and if there were any issues. He also invited me back to the surgery to ensure everything was OK before I went on holiday.I am very please with the final outcome, I even passed on his details to others who needed the same treatment and they too were extremely happy.It's only two months since my treatment was done and Dr Prakash already invited me back for a review.You will always feel more than a patient at Dr Prakash's surgery and team.Ricardo

Ricardo Anderson

18:03 24 Mar 23

Excellent service with a very professional and knowledgeable dentist- Dr Prakash.My son was very nervous and worried about his teeth as his canines damaged the roots of his lateral incisors. His actual dentist could not do the extraction that was needed before he starts wearing braces. and so he made an urgent referral to UCLH, however the doctors there decided it was not urgent, despite the fact it affected badly his confidence.Dr Prakash was amazing in the way he interacted with my son, and how he made him so comfortable.The whole procedure didn’t take him more than 15 min and now my son has his braces on and his confidence back.I contacted uclh and they removed him off the waiting list after being on it for over 10 months.Thank you so much Dr Prakash

Madj Akkou

20:07 21 Mar 23

Great experience, Had a complicated issue, that I had great conversations with my dental surgeon. I always felt comfortable and confident that the surgeon understood what I wanted and discussed all options and outcomes clearly and concisely.Would recommend this dental practice as I would use again...Thank you Dr P...

Michael tucker

20:47 30 Mar 23

I was referred to Alban City Dental by my orthodontics to get an impacted canine removed. Dr Prakash was amazing from start to finish. He answered all of my questions that I had about the surgery. During the surgery he made sure that I was in no pain and got the tooth out a lot easier and quicker than I thought it would be. I would definitely recommend this practice.

Alicia Marie

06:46 31 Mar 23

I am a dentist and have been referring patients to Dr Prakash Promod for over 15 years and will continue to do so at his wonderful new premises, Alban City Dental & Surgical Centre which has state of the art equipment in a beautifully comfortable, relaxed, friendly dental environment. I can honestly highly recommend Prakash as do every single one of my patients who have ever seen him! Being qualified as both doctor and dentist, he has superb clinical knowledge and skill in the wide range of treatments he offers from implants to facial aesthetics to oral surgery and has a great bedside manner, always putting his patients at ease and explaining treatments thoroughly in an easy to understand way. I’ve also had the pleasure of working in the past with members of his team who are currently working with Prakash at Alban City and they are also highly trained, professional, kind and dedicated. As a referring dentist, you will be kept well informed and have the assurance your patients will be well looked after - they will thank you for recommending Prakash! As a patient, I guarantee you’ll be extremely satisfied with your treatment journey start to finish.

K L

21:25 21 Mar 23

I would recommend this Dental Surgery 100% for several years I was wearing dentures and my self esteem was so low. After meeting Mr Pakish immediately he made me so comfortable. After having treatment for over several months my results was 150% and my Confidence was over the roof, the compliments I received 🙂 😊 everyday made everything so easy for me and my smile 😃 gets bigger and bigger everyday. Thanks to this Dental Surgery. 🙌

Nickesha Barrett

14:01 26 Apr 23

Dr Prakash is an incredible dentist! He always goes above and beyond to ensure his patients are very happy. I needed my wisdom tooth extracted as it was causing me pain, and he not only booked me in last minute, but was also available after to answer questions, provide advice & even asked me to come in again to ensure I had no problems during the healing process. Clinic is very beautiful & well maintained. I have recommended him to my entire family as well who have all visited and are extremely happy.

Maryam Amaria

19:07 21 Mar 23

I had a great experience with Dr Prakesh , the most pain free extraction ever, such a professional.Also very knowledgeable on implants and helped me greatly with my troubled implants installed abroad.I will certainly be making my way around the M25 to visit him any time I need any thing dental.

Hitesh Karia

09:24 22 Jun 23

I was referred to Dr Prakash via my usual surgery, and instantly felt in safe hands from the start. I had some front row extractions, and following a period with a temporary denture, a front row of implants fitted. Its important to find someone you can trust with this sort of work, and I am very happy to recommend him, as the treatment and results were excellent.

The60BeatsBand

08:34 02 Apr 23

The staff at Alban Dental surgery were great very welcoming and friendly.The dentist was very nice and professional his name is Dr.Prakash Promod. He made me feel right at home and as if I was a friend.He provided excellent service and I will be coming here for all my future dental needs.There is also a free parking.

Ernest Odoom

19:42 11 Jul 23

I want to publicly thank Dr. Prakash for the help he provided by tightening one of my very old implants, which is in the process of being replaced at another clinic outside the UK. It became loose and I could not find anyone able to fix it on the same day, as a specialised tool was necessary to tighten it. I sincerely appreciate the kind gesture of the doctor who, despite not knowing me at all, reopened his clinic (it was already closed down) and fixed the implant. It's truly heartwarming to receive such unexpected and generous help. Thank you again.

Blanca de Blas

15:04 22 Jul 23

Dr Prakash extracted my mothers tooth with minimal fuss, and made her feel at ease throughout the procedure. Would thoroughly recommend his services.

Ahrjun

10:28 14 Aug 23

Amazing practise! Called in the morning and luckily they’d had a cancellation and were able to fit me in same day (receptionist was a pleasure to speak to)! I was in quite a bit of pain and the dentist was very understanding and patient with me! I ended up needing to investigate whether sinus issues were the cause. But they called me up a few days later to check where I was at with gp and if I needed further assistance. Will be using them again in future!

Natalie Waites

09:51 25 Aug 23

I recently had two implants carried out by Dr Prakash and I’m thrilled with the outcome. The clinic is spotlessly clean with a friendly and efficient team. Each step of procedure was explained in detail so I felt confident and at ease during each visit. Dr Prakash is skilled and gentle and I highly recommend this practice.

Kate Cleaver

08:14 30 Aug 23

I cannot emphasise just how caring all the staff are, at this newly opened dental practice. From the warm welcome of the receptionist, to the professional friendly dentists and the gentle care of the chair side dental nurses.My 92 year old father needed the services of a dental surgeon and having read the profile of Dr Prakash Promod on the Alban City Dental website, I felt confident to trust my fathers care to him.We were not disappointed !What an amazing man, kind, thoughtful, experienced and totally competent. Nothing was to much trouble, even to playing my fathers choice of music as he lay in the chair under going his hour long procedure. My father, at all times felt comfortable and confident that he was in safe hands.When Dr Prakash Promod had completed the procedure, Dr Giri Pillai, another excellent and knowledgeable dentist took over to reinstate my fathers smile with a newly made denture.This whole experience for my father has been like a breath of fresh air and he will not be returning to his Nhs practice.This brand new practice with all its brand new and up to the minute equipment is definitely the place to go and surely will be a rising star, in the world of dentistry.To top it all they have their own parking, an absolute consideration when situated in St Albans.

Angela Gilmour

15:00 18 May 23

Prakash is quite simply the most helpful, skilled and genuinely caring dentist it has been my pleasure to meet. He has performed three implant procedures for me over the last 10 years and has provided excellent on-going maintenance and care. The practice is immaculate and has all the latest equipment. The reception and nursing staff are exemplary in their attitude and professionalism. Highly recommended.

Martin Bryan

14:29 12 Sep 23

I was referred to Dr.Prakash by my dentist for a difficult tooth extraction. I'm a VERY nervous patient, but Dr. Prakash was incredibly reassuring and sooo gentle, I didn't feel any pain! He was amazing. I would highly recommend him. The practice itself is lovely, and everyone was very friendly and welcoming, putting me at ease.

Jo Cresswell

09:48 23 Sep 23

As someone with dental phobia Prakash and Simona made me feel extremely comfortable and I had a painless and stress-free experience.Everything was explained well to me and Simona was amazing at constantly checking in to see if I was okay.I left the appointment even considering invisalign and would go back again for treatment feeling less anxious.Everyone was so welcoming and lovely, particularly the receptionists. Definitely recommend for anyone who is scared of the dentist!

francesca rios

21:31 27 Sep 23

So happy we found Alban City Dental! Sarah Lee, their specialist orthodontist was so knowledgeable, and so lovely with my teenage son. He has a complex case, and she was able to show him in 3D imaging exactly what was going on in his jaw, and how they could fix it. She was considered, kind and obviously has many years experience to draw on. After the appointment, my son said to me "everyone was SO nice and friendly in that surgery mum". Agreed! The whole place has a relaxed atmosphere, and approachable staff. And free parking on site means I can save twenty minutes trying to find a spot in town.

Ruth Cohen-Rose

06:21 06 Oct 23

Oh my gosh, what can I say. Simply an amazing place. A dental surgery that feels welcoming and calm with an amazing team of specialists. I took my teenager to meet Dr Prakash Promod & Dr Sarah Lee who is their orthodontics expert about teeth straightening. They couldn’t have been more reassuring, professional and helpful. Our daughter is now fitted with Invisalign which has made her super happy as she is going to get the smile she has always wanted. Dr Lee actually designs the aligners personally which is a rare extra.The location right in town is also fantastic. To have an orthodontist really close to our daughter’s school is an added bonus as it means she can walk there for her regular check ups without missing important schooling in her exam year. They also have their own car park which makes life much simpler in town! Big thank you from us to the whole team including the wonderful Margaret at Reception.I am now looking at having my own treatment there !

Amanda M

14:55 05 Oct 23

An immensely impressive and gifted surgeon is Prakash. From the first moment I met him many years ago and through feedback from my clients I have referred to his safe and caring hands over the years, I have nothing but praise. In a world full of noise and hype, he stands as a gentle giant of a surgeon.

Rem

18:29 18 Oct 23

My partner was treated at this surgery and the outcome of the procedure was fantastic. During every stage, Dr.Prakash was brilliant.Also, the aftercare was very reassuring as we were given practical advice around managing the healing process.I have to also mention Simona and Margaret who were always friendly and welcoming during our visits to the surgery. I would definitely recommend this practice.

Reiss Merritt

18:24 19 Oct 23

This has to be the best dental surgery!! I would give more than 5 stars if given the option.I had a complicated case of wisdom tooth extraction and was referred to Dr Prakash. He demonstrated great competence and kindness which made me feel less anxious and scared about the surgery. Every person I encountered in the clinic were genuinely kind and comforting.What I thought would be my worst nightmare turned out pleasantly well, thanks to the Doctor and his team!

Nonye Nwosu

11:12 21 Oct 23

I had a wonderful experience at the practice. I had a chipped front tooth which I had been concerned about for a while Dr Promod was very supportive and an appointment was quickly arranged with one of his colleagues. The appointment was excellent the care and attention by the receptionist, dental assistant and dentist was first rate and the work I had done was superb. Would highly recommend.

Tom Savage

13:13 03 Nov 23

Walked in for an emergency dental appointment due to excruciating toothache. Easy registration process at the reception and was given an appointment with a few hours at my convenience. Great diagnostic facilities, friendly dentist and support staff. Would recommend to anyone looking for excellent dental care. Kudos to the team. Keep up the good work. :)

Naresh Kumar

19:15 24 Oct 23

I was very impressed by Alban city dental where I had an implant done. They were friendly but very professional and Dr Promod is excellent. The practice is pristine and they have the latest equipment which is great as, for example, I could have my 3D facial scan there which saved a lot of time and additional appointments.

Paver Family

09:03 12 Nov 23

Everyone at this practice is lovely, all so happy, friendly, professional and helpful. As well as being excellent at his work, Prakash is patient and calming. He immediately gains your trust and explains what is happening.Lovely practice, would highly recommend to anyone. Can’t praise enough. Thank you.

Diane Mattison

13:10 22 Nov 23

I had an outstanding experience with Dr. Prakash at Alban City Dental. From the moment we stepped in, the welcoming atmosphere, ample parking spaces, ambient music, calming art and imagery and the aroma of great coffee set the tone. The staff and team are all so friendly and clearly take pride in their work and professionalism.Dr. Prakash's expertise in implant surgery truly impressed me; he not only executed an exceptional job but also went above and beyond in calming my father's nerves and achieving a terrific outcome and perfect smile. My father by his own very high standards gave him an unheard of (in our family) 10/10 satisfaction score. Dr Prakash’s reassuring demeanor and skillful approach undoubtedly make him deserving of recognition and awards.I believe that the template for Alban city dental sets the precedent and future of innovative cutting edge dentistry, hospitality and world class healthcare excellence. I cannot recommend Dr. Prakash and his team highly enough for anyone seeking top-notch dental care in a comfortable and professional setting.

mohammed Bajalan

12:18 25 Nov 23

This is the most friendly and excellent dental practice I have ever been associated with. The staff are lovely, caring and attentive. I had a very complicated case that deemed impossible by several dental specialists. Prakash is a star and thanks to guided surgery I now have my smile and confidence back!

Jenny Soule

11:59 22 Dec 23

I was referred to Alban City Dental Centre after a failed extraction at my local clinic by two dentists. Thankfully Dr Prakash was able to accommodate me at short notice and proceeded with the extraction in the most professional manner and without drama. He is clearly a worldwide authority on tooth extraction, achieving what other dentists consider impossible. I highly recommend Dr Prakash and would not hesitate to use his services again.

Stephen Bennett

17:52 22 Dec 23

Exceptional care and expertise define the experience I had with Dr. Giri Pillai and Dr. Prakash Pramod at Alban City Dental& Surgical Centre during my recent wisdom tooth extraction. Despite initial concerns, their seamless approach and genuine care made the entire process remarkably easy.Dr. Prakash Pramod, who performed the extraction, made the entire process exceptionally comfortable from start to finish. His expertise and reassuring manner were invaluable during the procedure. Margaret's warm demeanor added an extra layer of comfort. I wholeheartedly recommend this clinic to anyone in search of top-notch dental treatment. Thank you to the entire team for a remarkable dental experience.

Jacob John

20:44 21 Dec 23

Came in to Alban City Dental to make an appointment for an extraction of an infected wisdom tooth, and to my surprise Dr Prakash was able to fit me in with just a short 20min wait. Facilities are excellent, with an X-Ray machine on site saving a lot of time and hassle. The team were very friendly and efficient with great after care from Margaret at reception who ensured recovery was progressing as expected.A big thank you to Dr Prakash who even found the time to drop us home, as we had walked in. I would definitely recommend the practice to anyone looking for a dental surgery in the area, and I will certainly be back again for any future work.

Phil

18:17 26 Jan 24

I have just had my impacted wisdom tooth removed by Dr Prakash and the care and service I have received from him and his team has been absolutely first class. I have had years of trouble with this tooth but due to how badly impacted it was, I have been reluctant to have it extracted. Dr Prakash put me fully at ease and explained clearly the reasons why the extraction was needed. The process itself went very smoothly and the advice and guidance given for post the operation was excellent, including a follow up call and seeing me at short notice a week later to confirm the procedure had gone well.I have had very mixed experiences with dental practices in the past, from poor care to paying excessive fees and charges in central London.Since I became a patient of Alban City Dental a couple of months ago, I have been so impressed by my dentist Dr Harshil, and now through the surgery with Dr Prakash.The dental nurses and reception staff have also been excellent.If you want a dental practice that combines expertise, excellent patient care, a clean and relaxing environment, the very best equipment and an all round friendly, engaging service, look no further than this practice.

Chris Peel

12:30 29 Jan 24

I went to this dentist in St Albans to find out more about Invisalign and whether it was suitable for me. I felt very welcomed from the moment I walked in; a friendly and kind atmosphere. The orthodontist I saw (Dr Sarah Lee) was amazing, she explained every step and seemed to have a lot of time for me.Thanks Alban City Dental team for making my dentist experience a positive one.

brsu productions

03:32 09 Mar 24

I cannot express enough gratitude to Dr. Prakash for his exceptional care and expertise in treating a severe face and neck infection stemming from a tooth issue. From the moment I stepped into his clinic, I was met with compassion and professionalism.Dr. Prakash’s swift diagnosis and treatment plan undoubtedly saved my life. His attention to detail and dedication to ensuring my well-being were evident throughout the entire process. Not only did he address the immediate infection, but he also provided thorough follow-up care to ensure a full recovery.I cannot recommend Dr. Prakash highly enough. If you are in need of top-notch dental care, look no further. He is a true lifesaver, and I am forever grateful for his exceptional care.

gerald gradica

19:14 11 Mar 24

I was referred to Alban City Dental by my own dentist in London as I needed some complicated dental implant work which they specialise in.It was a delight to be looked after by Prakash & his team who were finalists in the Private Dentistry Awards in 2023. The surgery has a lovely relaxed atmosphere & the staff are extremely friendly.This was dentistry of the highest level, every care was taken to understand my requirements with various scans being taken which required a couple of visits before the surgery could commence.I was amazed that it was relatively painless with all five implants being fitted within an hour.The only painful part of the procedure were the numbing injections into the roof of my mouth although that passed after about 48 hours.Once I was numbed I barely felt anything.They gave me a follow up call to enquire on my progress & to arrange a check up in two weeks time.This means I’ll be able to go back to own dentist shortly to finish off my new smile.I highly recommend Alban City dental.If you need something painful fixed or are a nervous patient give them a call.

Gerry Lewis

14:38 25 Mar 24

I initially went to the practice to have a CBCT scan of all my teeth to check I had no infection prior to surgery in April. I can honestly say my treatment was first class. Everything regarding the process was explained fully. After, the dentist took the time and trouble to discuss other treatments I had been considering and at no point did I feel rushed or pressurised. Because of the content of our discussion, I came back to undergo a thorough clean, then back again for another appointment to fill a tooth - no injection! All of the staff are wonderful. Everyone is so approachable. Post surgery I intend to go back for invisalign treatment. I really cannot praise the surgery enough! Sally-Ann

Pacha mamagroup

13:18 27 Mar 24

A fantastic, friendly practice in beautifully curated surroundings - every detail considered carefully to ensure their clients have a positive and relaxing visit starting with the receptionist who was very welcoming and helpful.Prashad was confident, reassuring & very knowledgeable which enabled me to relax knowing that I was in excellent hands!For anyone who is nervous when visiting their dental practitioner, I was recommend changing to this practice.Parking on site, lovely coffee served!

Widey Wood

10:30 09 Apr 24

Dr Prakash was very reassuring on my recent visit to the dental practice. He put me at ease straight away. The practice is amazing, very bright and airy which immediately gave a calming influence. The receptionist was amazing and also put me at ease. Will definately be recommending this dental surgery. Thank you

Gill Kaser

11:12 10 Apr 24

I had a fantastic experience at the practice. Dr Pramod and his team were professional and welcoming. He explained everything to me, went through the CT scan results (which he did onsite). I needed an implant which was pain free. I also received a courtesy call the next day! The practice has been recently refurbished so it looks modern and light. Ample parking. Looking forward to the next visit to follow up. I would highly recommend this practice.